Frequently Asked Questions
What is your returns policy?
We want you to love your shopping experience and your new purchase, but we understand that sometimes you may need to return an item.
‘CHANGE OF MIND’ RETURNS
For ‘change of mind’ returns (including where the item is not the correct size) we are happy to offer you a store credit for any full priced item/s that are returned to us within 14 days after you have received your order.
Store credits are valid for 6 months.
If you would like to return an item, please send us an email at email@example.com and we will send you a confirmation email with a Return Authorisation number.
To receive a store credit:
- You must return the item within 14 days of receiving your order;
- The item must be in new condition, unworn, and with tags still attached.
- Items with signs of wear will not be accepted e.g. makeup or deodorant stains, or other marks.
All return shipping charges are the responsibility of the customer.
PLEASE NOTE: SALE items cannot be returned and are final sale.
(Unless deemed faulty).
Faulty items will be repaired, replaced or refunded (in accordance with Australian Consumer Law). Please email us at firstname.lastname@example.org and we will happily arrange for the item to be returned to us.
Please contact us at email@example.com if you have any questions about our returns policy.
Wanderlust Trading Co.
4 Bidencopes Lane
Hobart TASMANIA AUSTRALIA 7000
Phone: (+61) 474 930 133
What are your shipping costs?
We offer complimentary shipping on all orders over $150-
$10 Flat Rate Standard Shipping
$15 Express Shipping
We want you to receive your beautiful purchases as soon as possible, all orders within Australia are shipped via Australia Post or local delivery wherever possible.
If we receive your order on a business day before 3:00pm, your order will be posted on the same day.
Depending on your location, you should receive your order between 1- 5 business days after your order has been confirmed. Business days are Monday-Friday, excluding public holidays.
If you would like to enquire about international shipping please contact us at firstname.lastname@example.org.
What are your trading hours?
We are open:
Monday - Friday 10-5