Returns
RETURNS
We want you to love your Wanderlust purchase, however we understand that sometimes you may need to return an item.
CHANGE OF MIND RETURNS
For change-of-mind returns, including where you have selected the incorrect size, we are happy to offer a store credit on eligible full-priced items returned to us within 14 days of receiving your order excluding special customer orders and other items specified as ineligible under this policy.
Store credits are valid for 6 months from the date of issue.
To be eligible for a change-of-mind return:
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The item must be returned within 14 days of receiving your order.
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The item must be unworn, unused and in its original condition, with all tags still attached.
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Items showing signs of wear, including makeup, deodorant, fragrance, stains or other marks, cannot be accepted.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
When returning an item for store credit or exchange, please provide us with the return tracking information once your parcel has been lodged. This allows us to confirm that your return was sent within the 14-day return period, should there be any delays while the parcel is in transit.
Where a discount code or promotional offer was applied to your purchase, any store credit or exchange value will be based on the actual amount paid for the returned item.
If you would like to return an item, please email info@wanderlusttradingco.com.au before sending your return.
SALE ITEMS
Please choose carefully when purchasing sale items. Sale items are final sale and cannot be returned or exchanged for change of mind, including incorrect choice or size.
This does not affect your rights under Australian Consumer Law. If you believe a sale item is faulty, please contact us so that the item can be assessed in accordance with our Faulty Items policy below.
SPECIAL CUSTOMER ORDERS
Items specially ordered or sourced at a customer's request, including styles, sizes or colours not currently available in our store, are considered special customer orders.
As these items are purchased specifically to fulfil an individual customer's request and may incur additional freight and sourcing costs, we do not accept change-of-mind returns, exchanges or offer store credits on special customer orders.
We ask customers to carefully confirm their preferred style, size and colour before placing a special order.
This policy does not affect your rights under Australian Consumer Law, including your rights in relation to faulty items or other consumer guarantee failures.
PURCHASES MADE USING STORE CREDIT
Items purchased wholly or partially using an existing store credit are considered final sale for change-of-mind purposes.
We do not accept change-of-mind returns or exchanges, or issue further store credits, for purchases made using a previously issued store credit.
We encourage customers to carefully consider their selection, including size, style and colour, before redeeming their store credit.
This policy does not exclude or limit your rights under Australian Consumer Law.
FAULTY ITEMS
Faulty items may be repaired, replaced or refunded in accordance with Australian Consumer Law.
If you believe an item is faulty, please contact us at info@wanderlusttradingco.com.au with details of the issue. We may ask you to return the item to us so that it can be assessed.
Once assessed, we will arrange the appropriate repair, replacement or refund in accordance with your rights under Australian Consumer Law.
CONTACT US
If you have any questions regarding a return, please contact us and we'll be happy to assist.
Wanderlust Trading Co.
4 Bidencopes Lane
Hobart, Tasmania 7000
Australia
Phone: (+61) 474 930 133
Email: info@wanderlusttradingco.com.au